MerleDress.com (unique trademark holder of Merle®) is a top dress store for Wedding Dresses, Prom Dresses & Formal Dresses.
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7-24onlineLive Chat
If you have already made a purchase
Log in to My Orders to track progress or request help through the order details page.
If you are considering a purchase (ONLY for pre-sale)
Chat with Online Sales for more information before you purchase! More information at Contact Us.
Office Hours:
Monday to Friday-9:00AM to 6:00PM (UTC+8).

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We always have someone on hand to answer your questions. We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact us.

Customer ServiceCustomer Service:
For questions regarding order status and other after-sales support, log in to My Orders and click on the order you need help with. From the detailed order page, you can easily review order details, track order progress.

Customer ServiceSales:
If you need information before you buy, you can start a Live Chat (ONLY for pre-sale) with our online sales representatives. If Live Chat is not available, you will be directed to an online form to submit a ticket or submit your inquiry in the following form.

E-mail: [email protected] (Before & After-sales Customer Service Support)
Ask a Question at our Q&A Community.
Office Hours: Monday to Friday-9:00AM to 6:00PM (Hong Kong,GMT+8), You need to convert GMT+8 Time to your local Time Zone.

Contact Information

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Tip: When contacting us, please leave your Order #, so that we can help you more efficiently.